Refund policy

You have 30 days after receiving your items to request a refund.
For exchanges please contact us immediately via email: sales@idas.co.nz

For Refunds:
To request a refund please:

• contact us via email: sales@idas.co.nz
• include proof of purchase or your order number

Any item considered for a refund must be:

• unworn/unused, unopened, and complete
• in its original packaging
• in a saleable condition (unless request is due to defect or damage)

Please note that any costs associated with the return of items for refund is your responsibility. No reimbursements will be issued.

If your request for a refund is accepted, we will provide return delivery instructions. Approved refunds will be made via your original payment method. Please note that some banks or credit card companies may not process refunds immediately.

For Returns or Exchanges:
Please inspect your order upon receipt. If any items are defective, damaged, or incorrect, please:

• contact us immediately via email: sales@idas.co.nz
• include proof of purchase or your order number
• (if possible) provide a photograph of any damage or defects

Non-returnable items:
The following items cannot be returned or refunded:

• 'sale' items
• used, or worn items
• special, or custom orders

For further assistance please call +64 3 344 1661 (Monday to Friday 8am – 4pm) or email our team anytime at sales@idas.co.nz